Login Issues
To log in to and use the system, you must supply a valid username and password and be using a recent version of an Internet browser such as Microsoft Internet Explorer. The University of Wyoming Information Technology Division supports Microsoft Internet Explorer; other browsers should function properly.
•  Supported browsers.
•  Internet Explorer 5.0 issue.
  •  How to get a user name and password.
•  Customizing.
•  Frequently Asked Questions.
•  Known Issues.
•  Operation Hours and Timeouts.
  Supported browsers
   To log in and use the system effectively, you should be using one of the following Internet browsers
  • To log in and use the system effectively, you should be using one of the following Internet browsers
    • Windows
        Internet Explorer - Lastest Version
        Firefox - Latest Version
    • Macintosh
          Firefox - Latest Version
          Safari - Latest Version
    If you are trying to log in to the system using another browser, you may experience difficulties.

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  Internet Explorer 5.0 Issues
   You cannot log into the system at all if you are using IE 5.0 Service Pack 1. If you click the Continue button after reading the warning that you are using an unsupported browser, you will receive a "Page cannot be found" error. This is due to the unsupported encryption algorithms included in IE 5.0 SP1. Although Internet Explorer 5.0 is not a supported browser, you can log in to the system with IE 5.0 if you are using Service Pack 2. However, once logged in, you may still experience usability issues. We recommend that if you are using IE 5.0 on a Windows platform, you upgrade to version 6.0 for best performance.
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  How to get a user name and password.
   If you are currently a UW student, faculty member, or staff member, you already have a username and password for WyoWeb – it is your UWYO domain username and password, the same account you use to login to any computer on campus or access your UW e-mail. Most alumni since 1987, and alumni who have requested transcripts in the last year, can also access WyoWeb although they will not have UW email available to them.

To obtain your username and initial password, go to http://wyoweb.uwyo.edu,  and click Get Your Username and Initial Password.

If you are new to the University of Wyoming (UW), UWYO accounts and initial passwords are pre-created for all UW faculty, staff, and students once their information has cleared either Human Resources (for faculty and staff) or the Admissions Office (for students). In order to use your new account, you will need to change the initial password to one of your own choosing. When you log into WyoWeb for the first time, you will be prompted to change your password. You will not be able to use your account to access your UW e-mail, VPN, or other UW network resources until this has been completed.

For most alums before 1987, prospective students, or UW donors, you can not currently access the features of WyoWeb, but we are working hard to finish the projects that will provide you access. Watch for additional information on when and how you will access WyoWeb.

If you think you should have a username and password but you do not know what they are, contact the IT Help Desk at 307-766-4357 (6-HELP), option 1.
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  Customizing
   WyoWeb is architected such that you can customize it to how you work best. Full instructions on your options for customizing WyoWeb are available after you login – just follow these simple instructions:

• Login to WyoWeb
• In the upper right corner of the screen, click on the help icon
• On the left side of the “Help Center” window, click “How Do I…”
• Click “Customize Content”

Additional detailed instructions are available during the customizing process.
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  Frequently Asked Questions
   Find information at www.uwyo.edu/askit/faqs/default.htm
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  Known Issues
  

Some users have reported having problems staying logged into WyoWeb. Please verify that you are using a supported browser. To check your browser, go to Help/About on the browser tool bar.

Smart phone users using Android phones are unable to access WyoWeb, instead getting a uPortal error. Users should try one of the other mobile bowsers avalible for the Android OS.


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  Operation Hours and Timeouts
   WyoWeb is available for use except at the following times:
  • Daily from 3:00 a.m. to 3:45 a.m.
  • Sundays from 12:00 a.m. to 12:00 p.m.
    • Sunday mornings are reserved for required hardware and software maintenance. If no maintenance is required, the system will be available for full use.

Please Note: WyoWeb contains information from and links to many different computer systems. It is possible that WyoWeb will be available but that some of the associated systems will not. Please report any issues to Information Technology at 307-766-HELP (307-766-4357) and select option 1 from the menu or e-mail userhelp@uwyo.edu. Extended Hours for summer 2008

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